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Terms and conditions
Welcome to the graceandmabel.co.uk website terms and conditions for use. These terms and conditions apply to the use of this website www.graceandmabel.co.uk. By visiting graceandmabel.co.uk and/or placing an order, you are accepting and consenting to the practices described in the terms and conditions. If you do not accept these terms, do not use this website.
To use some of the services or features made available to you on this site, you will need to register. We may change registration requirements from time to time. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address: shop@graceandmabel.co.uk
These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom under UK law.
Prices and availability of goods is subject to change without notice. This means that the price confirmed after placing the order may be different to that charged at delivery. Every effort is made to ensure that this will not happen - please refer to our returns policy below. A delivery charge will be added to your order value where appropriate, please see Delivery Policy.
SHIPPING POLICY
All orders placed before 12pm (GMT) Monday to Friday will be dispatched the same day, providing card security checks are complete, and stock availability is confirmed.
Orders placed after 12pm will be shipped the following business day.
SHIPPING RATES
- England, Wales, Northern Ireland and Scotland - £8.00 (Allow 1-3 business days for shipment) FREE for orders over £200.00
- Click & Collect - FREE (to your nearest Grace & Mabel Shop, Bristol or Bath within 1-2 business days)
- Europe - £20.00 (Allow 2-4 business days for shipment)
- Rest of World - £30.00 (Allow 3-5 business days for shipment)
The cost of shipping is calculated and applied automatically on the payment page once the delivery destination is confirmed.
Grace & Mabel will make every effort to ensure your purchase gets to you quickly and safely. We also offer you the opportunity to pick up your item(s) in-store.
Orders can be delivered to either business or residential addresses, however packages require a signature on receipt of delivery.
For customers that live outside the UK & EU your order may incur additional charges depending on the duty and tax regulations of your country of residence. We have no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country; you may wish to contact your local customs office for further information.
Delays can occur in customs and these delays are beyond our control.
If for any reason your item is not available you will be contacted immediately with the option to cancel your order or opt for a replacement.
CANCELLATION POLICY
Once the order has been processed you have the right to cancel the order up to the point of dispatch, we recommend letting us know within 12 hrs to ensure cancellation. Please contact us with details of your order. We will get back to you within 48 hours to confirm the cancellation. Any payments made by you will be refunded within 5 days.
RETURNS POLICY
If you have changed your mind or are not fully happy with the goods in your Grace & Mabel order, you will be entitled to a refund or an exchange (where stock is available) within 14 days of receiving your order. Please ensure the items are in their original condition and haven't been washed, worn or damaged.
Please Note:
We will not accept goods outside of the time frame, other than faulty items and we will not accept returns for items that have been worn or where tags have been removed. In the interest of hygiene we do not offer refunds on pierced jewellery, hosiery, underwear or swimwear, unless they are of unsatisfactory quality or unfit for purpose.
Footwear will only be accepted in the original box in an unmarked condition.
Please send the parcel to:
Grace & Mabel
32 The Mall
Clifton Village
BS8 4DS
A full refund will be issued to the original card that was used for the purchase within 5 days of receipt of the return. This refund will include the full value of the items returned, including UK taxes, but excluding shipping or return courier costs.
For your convenience, customers in the UK can return unwanted online purchase to our Bristol or Bath store. Please ensure that you take your receipt and despatch note with you as proof of purchase. You will also require the card that was used to purchase the order online.
All customers must pay for their goods to be returned for a refund.
We recommend you use a reliable postal service or courier that will give you a tracking number and insure you to the value of the goods. We cannot take responsibility for items lost without proof of postage and the parcel will be your own responsibility until it reaches us.
If you wish to have an exchange or report a FAULTY item please call us within 7 days of receipt on +44 (0)117 9743882 or email us at shop@graceandmabel.co.uk and we will advise you how to proceed with the return.
This returns policy does not affect your statutory rights.
Please note: If we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you to discuss proceedings. Grace & Mabel reserves the right to refuse a return or exchange for any item sent back in a condition where the item has been used or damaged. Only Items which graceandmabel.co.uk can confirm as new and unused will be eligible for a return or exchange, outlined above and within the 14 days time limit. Graceandmabel.co.uk will not accept returns or exchange goods for any non-faulty items that have been worn, washed and/or with tags removed.
SERVICE GUARANTEE
We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock and if this is the case we will call will inform you as soon as we can and offer you a refund or suggest an alternative.
All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery.
CURRENCY OF TRANSACTION
Currently at graceandmabel.co.uk we are only operating within the UK in £’s sterling.
PAYMENT & TAXES
We accept online payment in a secure environment by credit card, debit card and Paypal. We currently accept Visa, Mastercard, Delta, Maestro, Solo & Amercian Express.
CONFORMITY OF GOODS
We have made every possible effort to ensure that the description and specification of items on our shop website are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system you use.
DISCLAIMER & LIMITATIONS OF LIABILITY
Grace and Mabel Ltd does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.
To the fullest extent permitted by law and save as provided above, neither Grace & Mabel Ltd nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Grace & Mabel Ltd or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
"The limitations of liability in these conditions shall apply equally for the benefit of Grace & Mabel Limited and any other associated company of Grace & Mabel Ltd as it references to Grace & Mabel Ltd included references to each such associated company."
While Grace & Mabel Ltd uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Grace & Mabel Ltd will not be responsible for any errors or omissions or for the results arising from the use of such information.
While Grace & Mabel Ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, Grace & Mabel Ltd will not be responsible nor liable for your use of any other websites which you may access via links within this website. Grace & Mabel Ltd does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Grace & Mabel Ltd.
The entire liability of Grace & Mabel Ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Grace & Mabel Ltd will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Grace & Mabel Ltd may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Grace & Mabel Ltd.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
COPYRIGHT & TRADEMARK
The contents of this website (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Grace & Mabel Ltd or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:
Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Grace & Mabel Ltd.
Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
OUR DETAILS
Registered company office:
Grace & Mabel Ltd
Boyce’s Building
42 Regent Street
Clifton
Bristol
BS8 4HU
Tel: +44 (0)117 9743882
Email: shop@graceandmabel.co.uk
Company Registration Number: 6230862
Vat Registration Number: GB 840 9004 49